Asset Management
One firm accountable for how the asset performs.
Managing the asset, not the building
Most owners assemble asset management from parts. A manager runs the property, a contractor handles the work, a bookkeeper closes the month, and a broker appears when something is being bought or sold. Each answers to someone else, and the owner is left holding the only complete view of the asset.
HHP holds that view instead. Strategy, leasing, operations, maintenance, compliance and accounting are directed by one firm and reported through one system, so a question about performance has one place to go and one answer waiting.
One firm. One system. One set of numbers.
Why it is the umbrella
Property management, the facility trades and the accounting are capabilities beneath asset management, not businesses beside it. They report into the same plan and the same principal, which is what makes a single set of numbers possible at all.
When a manager, a contractor and an accountant work for three firms, reconciling their versions of the year is the owner’s job. Here it is ours.
The work under the umbrella
Distinct from the day-to-day operation, which is property management's job. This is the layer that decides what the day-to-day is aiming at.
- 01
A business plan per asset
Every asset gets a written plan: what it should earn, what it will cost to hold, what has to happen this year, and what decision the plan is building toward. Operations are then run against that document rather than against the last twelve months.
- 02
Underwriting from the expense side
We model what a building costs to run using what the work actually costs us, because our own personnel perform it. That is a different number from a broker’s expense assumption, and it is the one that survives a buyer’s diligence.
- 03
Capital planning against condition
Roof, mechanical systems, parking and envelope carried with their real remaining life, so replacement is scheduled and funded rather than discovered. The condition data comes from our own work orders, not a survey commissioned once.
- 04
Performance oversight
Occupancy, collections, expense variance and open items reviewed against the plan on a set cadence. Where the asset is off plan, the same firm that reports it is the firm that has to fix it.
- 05
Owner reporting with commentary
Numbers reach owners as they land, with written explanation of what moved and what is being done about it. A report that only shows variance leaves the owner to guess at the cause.
- 06
Hold, refinance or sell
Disposition and refinance analysis run on the same operating data as the business plan, so the recommendation is grounded in how the asset actually performs rather than in a pitch.
The layers that report into it
Each is staffed and operated by HHP. None of them is a vendor relationship we coordinate on an owner's behalf.
Property Management
Day-to-day operations, leasing administration, compliance and resident experience — staffed by HHP personnel, not a call centre.
ExploreFacility Services
Construction, roofing, HVAC, plumbing, electrical, lawncare and janitorial, performed by our own personnel. No subcontractor markup on self-performed work, and specialty vendors only where licensing requires it.
ExploreFinancial Services
Accounting, financial analysis and reporting in house. Because the people doing the work and the people reporting the cost sit in the same firm, owners get line-item visibility instead of a month-end lag.
ExploreTechnology
The operating and reporting systems are built and maintained by HHP rather than licensed. That is what makes real-time cost reporting possible at all — the data comes from our own work orders.
ExploreCost you can see at the line item
Because our own personnel perform the work, a repair resolves to labour hours, materials and time on site rather than to a vendor invoice with margin already priced into it. There is no subcontractor markup on work we self-perform, and specialty vendors are engaged only where licensing requires it.
Because the systems producing the data are built and maintained by HHP, that cost reaches the owner as it lands rather than in a month-end summary. Underwriting, the capital plan and the quarterly report all draw on the same record.
It is the same argument in three places: the firm that does the work is the firm that reports the cost, so the number is not a reconstruction.
The classes our operation is built around
Each class is underwritten and held on different numbers. These pages set out what we watch in each one.
All asset classes, including brokerage coverageTell us what the asset is meant to do
Send us the rent roll and the last twelve months of operating statements. We will tell you what we think it costs to run, where the number should move, and what we would do first.